Lucy Legal - Terms and Conditions

Introduction

These Terms of Purchase set out how you (the User) can make purchases from Us (Lucy Legal Limited). Please read them carefully. We have different terms depending on whether you are purchasing a template, course, done-with-you services, or bespoke legal support.

We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Please get in touch before you make your purchase if you have any questions.

We are not a law firm. We are a company based in the UK who specialise in supporting entrepreneurs, predominantly those who operate virtually online. Our Terms of Purchase are governed by UK legislation. Our founder, Lucy Wheeler, also runs a law firm, if you require support from a law firm, please get in touch as we may be able to assist.

It is important that you are aware that:

1.       When you purchase a template document this does not create a solicitor client relationship and the template is not to be construed as legal advice.

2.       On purchase you will be provided with instant access to the legal template or the course material.  At the point of purchase, you are confirming your express consent to receiving the access to the template immediately. In agreeing to be granted access at the point of purchase you will lose your right to cancel your purchase and your right to a refund if you change your mind. We understand that sometimes you may select the wrong product by mistake. If so, please get in touch and we will support you to transfer the value of your purchase to the correct product.

3.       Our templates are drafted in accordance with English law. We make no guarantees that the templates will be suitable or correct for any other jurisdictions.

The Terms of Use for our Site and our Privacy Statement can be found on separate pages.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Purchase Terms for Legal Courses and Legal Templates: Digital Downloads

(See below for terms relating to bespoke drafting and trade mark services)

We are proud of our legal template shop and the way that they enable entrepreneurs to legally protect their businesses in a simple and cost effective manner. You can find the details and contents relating to each specific template on the sales page at the point of purchase.

When you buy a template or a course you obtain instant access to digital copies of the legal documents and/or legal training videos. You will receive the legal templates as Microsoft Word documents along with a PDF document providing supporting information. You can download and save the documents to your device. As you receive this file instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs.

Should you contact us via social media or email before you make a purchase we will do our best to support you with the template which may best suit your needs. We make no guarantee that the template we recommend is suitable for you or your business and we are unable to provide you with legal advice.

Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.

Should you have any problems with downloading your file or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to [email protected]

Should you consider that you have grounds to obtain a refund which are not set out above you should email [email protected] to set out your refund request.

All refunds are provided in accordance with your statutory rights.

Using our Templates and Courses

The legal documents are templates which you can review and amend to include your own business details.  

Before publishing the templates onto your site, you will need to edit them for your business.

The templates have square brackets where you need to enter you’re the details relevant to your company information. By the time your template is ready to upload to your site there should be no square brackets remaining.

You should also read the ‘Drafting Notes’ for each template not only will these help you to consider how to best protect your business but they also highlight some of the key elements and specific wording which reflect statutory requirements. These sections are mandatory and should not be changed.

On the sales pages for our templates we provide estimated timescales by when you may have amended your documents. These are guidance only and we provide no guarantee that you will be able to personalise your documents within a set time period.

If you have any doubts about editing or using our templates you should seek professional legal advice.

Our courses are designed to provide legal information. They are not to be construed as legal advice. At all times the information within our courses should be considered generic only and should you need personalised advice or support you should speak with a lawyer in your jurisdiction.

Purchase Terms for Bespoke Contract or Commercial Support and Trade Mark Services

When we provide any bespoke services to you such as contracts, drafting of terms and conditions or trade mark support services, we will set out the scope of work and agreed timescales in advance.

We will confirm our fees in writing in advance. Where possible we will provide a fixed fee for our work so that you have clarity and certainty on the costs. For some longer projects and where we work with you on an ongoing basis, we may charge a retainer or charge you for a block of hours. Our hourly rate is £250 plus VAT and where a block of hours is purchased you may be able to secure a lower hourly rate. 

In all circumstances, we do not release legal documents that we have prepared on your behalf, or trade mark reports, until payment has been made by you. In most circumstances, we require 10-14 days from the date of payment to prepare your documents. In some circumstances, we require longer and we will confirm the timescales with you for your bespoke project in advance of you making your purchase. 

From time to time, it may be that we will need to extend timescales for delivery and we if need to do so we will contact you immediately to discuss. 

Competition Terms

From time to time we may run competitions - nobody does competitions like we do! Before we run any competition or promotion we price check our offerings against past promotions to ensure that our price promises are genuine, so that we can confidently tell you when you're getting a great deal.

We only run site-wide promotions twice a year; February and October. When we say "site-wide" we mean across all of our templates, including our bundles and our courses. We rarely discount our membership services and we never discount our trade mark done-for-you application services. 

We hope that by sharing this information you have price transparency to make an informed choice before making your purchase. 

For as part of our sales promotions you may be invited to join a waitlist to get early access to the sale which may grant you access to larger discounts. Discount coupons are available subject to availability and utilised on a first come first served basis.

None of our competitions are in any way affiliated with Meta.

Law and Jurisdiction

These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England shall have exclusive jurisdiction to settle any such claim or dispute.